{"id":2548,"date":"2026-02-23T12:16:16","date_gmt":"2026-02-23T12:16:16","guid":{"rendered":"https:\/\/cyberpanel.net\/KnowledgeBase\/email-analytics-and-logs\/"},"modified":"2026-02-23T12:17:18","modified_gmt":"2026-02-23T12:17:18","slug":"email-analytics-and-logs","status":"publish","type":"post","link":"https:\/\/cyberpanel.net\/KnowledgeBase\/email-analytics-and-logs\/","title":{"rendered":"Email Analytics and Logs"},"content":{"rendered":"<style>\n.kb-info-box { background: #e8f4fd; border-left: 4px solid #2196F3; padding: 16px 20px; margin: 20px 0; border-radius: 4px; }\n.kb-info-box.warning { background: #fff8e1; border-left-color: #ff9800; }\n.kb-info-box.success { background: #e8f5e9; border-left-color: #4caf50; }\n.kb-info-box.tip { background: #f3e5f5; border-left-color: #9c27b0; }\n.kb-info-box strong { display: block; margin-bottom: 4px; }\n.kb-table { width: 100%; border-collapse: collapse; margin: 20px 0; }\n.kb-table th, .kb-table td { border: 1px solid #ddd; padding: 10px 14px; text-align: left; }\n.kb-table th { background: #f5f5f5; font-weight: 600; }\n.kb-table tr:nth-child(even) { background: #fafafa; }\n.kb-code { background: #1e1e1e; color: #d4d4d4; padding: 16px 20px; border-radius: 6px; overflow-x: auto; margin: 16px 0; font-size: 14px; line-height: 1.5; }\n.kb-code .comment { color: #6a9955; }\n.kb-code .keyword { color: #569cd6; }\n.kb-code .string { color: #ce9178; }\n<\/style>\n<p>Track every email you send with detailed analytics &mdash; delivery status, opens, clicks, bounces, and domain reputation. All available in real-time from your dashboard and via the API.<\/p>\n<h2>Dashboard Analytics<\/h2>\n<p>Visit <a href=\"https:\/\/platform.cyberpersons.com\/email\/delivery\/\" target=\"_blank\" rel=\"noopener\">https:\/\/platform.cyberpersons.com\/email\/delivery\/<\/a> for an overview of your sending performance:<\/p>\n<ul>\n<li><strong>Emails sent<\/strong> this month vs your plan limit<\/li>\n<li><strong>Delivery rate<\/strong> (delivered \/ total sent)<\/li>\n<li><strong>Bounce rate<\/strong> and breakdown (hard vs soft)<\/li>\n<li><strong>Open rate<\/strong> and <strong>click rate<\/strong><\/li>\n<li><strong>Reputation score<\/strong> (0&ndash;100)<\/li>\n<\/ul>\n<h2>Email Status Lifecycle<\/h2>\n<p>Every email moves through these statuses:<\/p>\n<table class=\"kb-table\">\n<tr>\n<th>Status<\/th>\n<th>Description<\/th>\n<\/tr>\n<tr>\n<td><code>queued<\/code><\/td>\n<td>Email accepted and queued for delivery<\/td>\n<\/tr>\n<tr>\n<td><code>sent<\/code><\/td>\n<td>Email sent to recipient&#8217;s mail server<\/td>\n<\/tr>\n<tr>\n<td><code>delivered<\/code><\/td>\n<td>Recipient&#8217;s server confirmed receipt<\/td>\n<\/tr>\n<tr>\n<td><code>bounced<\/code><\/td>\n<td>Delivery permanently failed (hard bounce) or temporarily failed (soft bounce)<\/td>\n<\/tr>\n<tr>\n<td><code>failed<\/code><\/td>\n<td>Could not send after all retry attempts<\/td>\n<\/tr>\n<tr>\n<td><code>deferred<\/code><\/td>\n<td>Temporarily delayed, will retry automatically<\/td>\n<\/tr>\n<\/table>\n<h2>Engagement Tracking<\/h2>\n<ul>\n<li><strong>Opens:<\/strong> Tracked via an invisible 1&#215;1 pixel in HTML emails. Each open increments the count with a timestamp.<\/li>\n<li><strong>Clicks:<\/strong> Tracked when recipients click links in your emails. Shows which links were clicked and when.<\/li>\n<\/ul>\n<div class=\"kb-info-box\"><strong>Note:<\/strong> Open tracking requires HTML emails. Plain-text-only emails cannot track opens. Some email clients block tracking pixels, so actual open rates may be higher than reported.<\/div>\n<h2>Email Logs<\/h2>\n<p>Visit <a href=\"https:\/\/platform.cyberpersons.com\/email\/logs\/\" target=\"_blank\" rel=\"noopener\">https:\/\/platform.cyberpersons.com\/email\/logs\/<\/a> to see a detailed log of every email:<\/p>\n<ul>\n<li><strong>Filter<\/strong> by status, date range, domain, or tags<\/li>\n<li><strong>Search<\/strong> by recipient, subject, or message ID<\/li>\n<li><strong>Export<\/strong> logs as CSV for analysis<\/li>\n<li>Click any email to see full details: headers, delivery timeline, opens\/clicks, and any error messages<\/li>\n<\/ul>\n<h2>Domain Reputation<\/h2>\n<p>Each sending domain has a reputation score from 0 to 100:<\/p>\n<table class=\"kb-table\">\n<tr>\n<th>Score<\/th>\n<th>Rating<\/th>\n<th>Impact<\/th>\n<\/tr>\n<tr>\n<td>80&ndash;100<\/td>\n<td>Excellent<\/td>\n<td>Best deliverability<\/td>\n<\/tr>\n<tr>\n<td>60&ndash;79<\/td>\n<td>Good<\/td>\n<td>Normal delivery<\/td>\n<\/tr>\n<tr>\n<td>40&ndash;59<\/td>\n<td>Fair<\/td>\n<td>May see some filtering<\/td>\n<\/tr>\n<tr>\n<td>0&ndash;39<\/td>\n<td>Poor<\/td>\n<td>Likely landing in spam<\/td>\n<\/tr>\n<\/table>\n<p>Reputation is affected by:<\/p>\n<ul>\n<li><strong>Deliveries:<\/strong> +0.1 per successful delivery<\/li>\n<li><strong>Bounces:<\/strong> -2 per hard bounce<\/li>\n<li><strong>Spam complaints:<\/strong> -5 per complaint<\/li>\n<\/ul>\n<h2>Tags and Metadata<\/h2>\n<p>Organize your emails with tags and metadata for easier analytics:<\/p>\n<ul>\n<li><strong>Tags<\/strong> (array of strings): <code>[\"newsletter\", \"weekly\"]<\/code> &mdash; filter emails by category in logs<\/li>\n<li><strong>Metadata<\/strong> (key-value pairs): <code>{\"user_id\": \"123\", \"campaign\": \"spring_sale\"}<\/code> &mdash; attach custom data to each email<\/li>\n<\/ul>\n<h2>API Access<\/h2>\n<p>Get analytics programmatically:<\/p>\n<ul>\n<li><code>GET \/email\/v1\/messages\/{message_id}<\/code> &mdash; Full status for a single email. See <a href=\"https:\/\/cyberpanel.net\/KnowledgeBase\/sending-email-rest-api\/\">REST API guide<\/a>.<\/li>\n<li><code>GET \/email\/v1\/account\/stats<\/code> &mdash; Account-level statistics and usage.<\/li>\n<\/ul>\n<h2>Related Guides<\/h2>\n<ul>\n<li><a href=\"https:\/\/cyberpanel.net\/KnowledgeBase\/email-service-documentation\/\">Documentation Hub<\/a><\/li>\n<li><a href=\"https:\/\/cyberpanel.net\/KnowledgeBase\/getting-started-email-delivery\/\">Getting Started with Email Delivery<\/a><\/li>\n<li><a href=\"https:\/\/cyberpanel.net\/KnowledgeBase\/sending-email-rest-api\/\">Sending Email via REST API<\/a><\/li>\n<li><a href=\"https:\/\/cyberpanel.net\/KnowledgeBase\/webhooks-event-notifications\/\">Webhooks<\/a><\/li>\n<li><a href=\"https:\/\/cyberpanel.net\/KnowledgeBase\/plans-pricing-rate-limits\/\">Plans, Pricing, and Rate Limits<\/a><\/li>\n<\/ul>\n<p><a href=\"https:\/\/cyberpanel.net\/KnowledgeBase\/email-service-documentation\/\">&larr; Back to Documentation Hub<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Track every email you send with detailed analytics &mdash; delivery status, opens, clicks, bounces, and domain reputation. All available in real-time from your dashboard and via the API. Dashboard Analytics Visit https:\/\/platform.cyberpersons.com\/email\/delivery\/ for an overview of your sending performance: Emails sent this month vs your plan limit Delivery rate (delivered \/ total sent) Bounce rate [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[108],"tags":[],"class_list":["post-2548","post","type-post","status-publish","format-standard","hentry","category-email-service"],"_links":{"self":[{"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/posts\/2548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/comments?post=2548"}],"version-history":[{"count":3,"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/posts\/2548\/revisions"}],"predecessor-version":[{"id":2590,"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/posts\/2548\/revisions\/2590"}],"wp:attachment":[{"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/media?parent=2548"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/categories?post=2548"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/tags?post=2548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}