{"id":2594,"date":"2026-03-05T19:10:39","date_gmt":"2026-03-05T19:10:39","guid":{"rendered":"https:\/\/cyberpanel.net\/KnowledgeBase\/cybermail-user-guide\/"},"modified":"2026-03-05T19:10:39","modified_gmt":"2026-03-05T19:10:39","slug":"cybermail-user-guide","status":"publish","type":"post","link":"https:\/\/cyberpanel.net\/KnowledgeBase\/cybermail-user-guide\/","title":{"rendered":"CyberMail Email Delivery \u2014 User Guide"},"content":{"rendered":"<h1 id=\"cybermail-email-delivery-user-guide\">CyberMail Email Delivery \u2014 User Guide<\/h1>\n<p><strong>For<\/strong>: CyberPanel users and resellers<br \/>\n<strong>Last Updated<\/strong>: 2026-03-06<\/p>\n<h2 id=\"quick-start\">Quick Start<\/h2>\n<h3 id=\"1-open-cybermail\">1. Open CyberMail<\/h3>\n<p>Log into CyberPanel and navigate to: <strong>Email &gt; Email Delivery<\/strong> or go directly to <code>https:\/\/your-server:8090\/emailDelivery\/<\/code><\/p>\n<h3 id=\"2-create-your-account\">2. Create Your Account<\/h3>\n<ul>\n<li>Click <strong>&#8220;Get Started Free&#8221;<\/strong><\/li>\n<li>Enter your email address<\/li>\n<li>Choose a password<\/li>\n<li>Click <strong>Connect<\/strong><\/li>\n<\/ul>\n<p>You&#8217;ll immediately get access to the dashboard with the Free plan (15,000 emails\/month).<\/p>\n<h3 id=\"3-add-your-domain\">3. Add Your Domain<\/h3>\n<ul>\n<li>Go to the <strong>Domains<\/strong> tab<\/li>\n<li>Click <strong>&#8220;Add Domain&#8221;<\/strong><\/li>\n<li>Type your domain name (e.g., <code>mydomain.com<\/code>)<\/li>\n<li>Click <strong>Add<\/strong><\/li>\n<\/ul>\n<p>CyberMail will automatically set up the DNS records needed for email delivery (SPF, DKIM, DMARC). If your domain&#8217;s DNS is managed by CyberPanel&#8217;s PowerDNS, this happens instantly.<\/p>\n<h3 id=\"4-verify-your-domain\">4. Verify Your Domain<\/h3>\n<ul>\n<li>Click <strong>&#8220;Verify&#8221;<\/strong> next to your domain<\/li>\n<li>Check that SPF, DKIM, and DMARC all show green checkmarks<\/li>\n<li>If any are red, wait a few minutes for DNS propagation and verify again<\/li>\n<\/ul>\n<h3 id=\"5-start-sending\">5. Start Sending<\/h3>\n<p>Once your domain is verified, emails sent from that domain will benefit from CyberMail&#8217;s delivery optimization. For maximum deliverability, enable the SMTP relay.<\/p>\n<hr \/>\n<h2 id=\"features\">Features<\/h2>\n<h3 id=\"domain-management\">Domain Management<\/h3>\n<p>Add multiple sending domains to your CyberMail account. Each domain gets:<\/p>\n<ul>\n<li><strong>SPF record<\/strong> \u2014 tells receivers your emails are authorized<\/li>\n<li><strong>DKIM signing<\/strong> \u2014 cryptographically signs your emails to prevent tampering<\/li>\n<li><strong>DMARC policy<\/strong> \u2014 instructs receivers how to handle unauthenticated emails<\/li>\n<\/ul>\n<p><strong>Status indicators:<\/strong><br \/>\n&#8211; Gray badge = Not verified<br \/>\n&#8211; Green badge = Verified and active<\/p>\n<p><strong>Actions:<\/strong><br \/>\n&#8211; <strong>Verify<\/strong> \u2014 recheck DNS records<br \/>\n&#8211; <strong>Auto DNS<\/strong> \u2014 reconfigure DNS records in PowerDNS (if records were deleted)<br \/>\n&#8211; <strong>Remove<\/strong> \u2014 remove the domain from CyberMail<\/p>\n<h3 id=\"smtp-credentials\">SMTP Credentials<\/h3>\n<p>Create credentials for sending emails through CyberMail&#8217;s SMTP servers:<\/p>\n<ul>\n<li><strong>Create<\/strong> \u2014 generates a username and one-time password<\/li>\n<li><strong>Rotate<\/strong> \u2014 generates a new password (old one stops working)<\/li>\n<li><strong>Delete<\/strong> \u2014 permanently removes the credential<\/li>\n<\/ul>\n<blockquote>\n<p><strong>Important<\/strong>: The password is shown only once when created or rotated. Copy it immediately.<\/p>\n<\/blockquote>\n<p><strong>SMTP Settings for manual configuration:<\/strong><br \/>\n| Setting | Value |<br \/>\n|&#8212;&#8212;&#8212;|&#8212;&#8212;-|<br \/>\n| Host | <code>mail.cyberpersons.com<\/code> |<br \/>\n| Port | <code>587<\/code> |<br \/>\n| Security | STARTTLS |<br \/>\n| Authentication | Login (SASL) |<br \/>\n| Username | Shown after creation |<br \/>\n| Password | Shown once after creation |<\/p>\n<h3 id=\"smtp-relay\">SMTP Relay<\/h3>\n<p>The easiest way to use CyberMail \u2014 route ALL outgoing email from your server automatically:<\/p>\n<ul>\n<li><strong>Enable<\/strong> \u2014 one click to configure everything<\/li>\n<li><strong>Disable<\/strong> \u2014 one click to revert to direct sending<\/li>\n<\/ul>\n<p>When enabled, every email your server sends (from all websites, all email accounts) goes through CyberMail. No application-level changes needed.<\/p>\n<h3 id=\"delivery-logs\">Delivery Logs<\/h3>\n<p>Monitor every email sent through CyberMail:<\/p>\n<ul>\n<li><strong>Filter by status<\/strong>: All, Delivered, Bounced, Failed, Deferred<\/li>\n<li><strong>Filter by time<\/strong>: Last 1, 3, 7, 14, or 30 days<\/li>\n<li><strong>View details<\/strong>: Date, sender, recipient, subject, delivery status<\/li>\n<\/ul>\n<h3 id=\"statistics\">Statistics<\/h3>\n<p>Track your email performance:<\/p>\n<ul>\n<li><strong>Total Sent<\/strong> \u2014 emails sent this billing period<\/li>\n<li><strong>Delivered<\/strong> \u2014 successfully delivered to recipient<\/li>\n<li><strong>Bounced<\/strong> \u2014 rejected by recipient server<\/li>\n<li><strong>Failed<\/strong> \u2014 permanent delivery failures<\/li>\n<li><strong>Delivery Rate<\/strong> \u2014 percentage of successful deliveries<\/li>\n<li><strong>Per-Domain Breakdown<\/strong> \u2014 stats for each sending domain<\/li>\n<\/ul>\n<h3 id=\"usage-tracking\">Usage Tracking<\/h3>\n<p>The dashboard shows a progress bar of your monthly email usage:<br \/>\n&#8211; Green = under 80% usage<br \/>\n&#8211; Yellow\/warning = approaching limit<br \/>\n&#8211; An upgrade banner appears when you&#8217;re near your plan limit<\/p>\n<hr \/>\n<h2 id=\"plans\">Plans<\/h2>\n<table>\n<thead>\n<tr>\n<th><\/th>\n<th>Free<\/th>\n<th>Starter<\/th>\n<th>Professional<\/th>\n<th>Enterprise<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Price<\/strong><\/td>\n<td>$0\/mo<\/td>\n<td>$15\/mo<\/td>\n<td>$90\/mo<\/td>\n<td>$299\/mo<\/td>\n<\/tr>\n<tr>\n<td><strong>Emails<\/strong><\/td>\n<td>15,000<\/td>\n<td>100,000<\/td>\n<td>500,000<\/td>\n<td>2,000,000<\/td>\n<\/tr>\n<tr>\n<td><strong>Infrastructure<\/strong><\/td>\n<td>Shared<\/td>\n<td>Shared<\/td>\n<td>Dedicated IPs<\/td>\n<td>Dedicated IPs<\/td>\n<\/tr>\n<tr>\n<td><strong>Analytics<\/strong><\/td>\n<td>Basic<\/td>\n<td>Advanced<\/td>\n<td>Advanced<\/td>\n<td>Advanced<\/td>\n<\/tr>\n<tr>\n<td><strong>Support<\/strong><\/td>\n<td>Community<\/td>\n<td>Priority<\/td>\n<td>Priority<\/td>\n<td>Dedicated Manager<\/td>\n<\/tr>\n<tr>\n<td><strong>Custom DKIM<\/strong><\/td>\n<td>No<\/td>\n<td>No<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<\/tr>\n<tr>\n<td><strong>Webhooks<\/strong><\/td>\n<td>No<\/td>\n<td>No<\/td>\n<td>Yes<\/td>\n<td>Yes<\/td>\n<\/tr>\n<tr>\n<td><strong>SLA<\/strong><\/td>\n<td>\u2014<\/td>\n<td>\u2014<\/td>\n<td>\u2014<\/td>\n<td>99.9%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>To upgrade, visit the CyberMail platform at https:\/\/platform.cyberpersons.com<\/p>\n<hr \/>\n<h2 id=\"disconnecting-your-account\">Disconnecting Your Account<\/h2>\n<p>If you need to disconnect CyberMail:<\/p>\n<ol>\n<li>Go to the CyberMail dashboard<\/li>\n<li>Click the <strong>&#8220;Disconnect&#8221;<\/strong> button<\/li>\n<li>Confirm the action<\/li>\n<\/ol>\n<p><strong>What happens:<\/strong><br \/>\n&#8211; SMTP relay is disabled (if it was enabled)<br \/>\n&#8211; Postfix returns to direct sending<br \/>\n&#8211; Local data (domains, credentials) is cleared<br \/>\n&#8211; Your platform account is preserved \u2014 you can reconnect anytime<\/p>\n<hr \/>\n<h2 id=\"faq\">FAQ<\/h2>\n<p><strong>Q: Will enabling relay affect my existing email accounts?<\/strong><br \/>\nA: Yes, ALL outgoing email from the server will route through CyberMail. This includes emails from websites (contact forms, notifications) and email accounts (Postfix). Incoming email is not affected.<\/p>\n<p><strong>Q: Can I use CyberMail without the relay?<\/strong><br \/>\nA: Yes. You can use SMTP credentials directly in your applications (WordPress SMTP plugins, custom scripts, etc.) without enabling the server-wide relay.<\/p>\n<p><strong>Q: What happens if I exceed my plan limit?<\/strong><br \/>\nA: Check with the platform for current overage policies. The dashboard shows your usage so you can monitor and upgrade before hitting limits.<\/p>\n<p><strong>Q: Can I use CyberMail for bulk marketing emails?<\/strong><br \/>\nA: CyberMail is designed for transactional and legitimate business email. Bulk marketing to purchased lists is not permitted. Use it for newsletters to opted-in subscribers, transactional emails, and business communications.<\/p>\n<p><strong>Q: My domain DNS is not managed by CyberPanel. Can I still use CyberMail?<\/strong><br \/>\nA: Yes. After adding the domain, click &#8220;DNS Records&#8221; to see the required records. Add them manually at your DNS provider (Cloudflare, Route53, etc.).<\/p>\n<p><strong>Q: I disconnected and reconnected. Why are my old domains gone?<\/strong><br \/>\nA: Reconnecting clears stale local data. Simply add your domains again \u2014 if they&#8217;re still registered on the platform, they&#8217;ll link back.<\/p>\n<p><strong>Q: Is there a banner on other pages?<\/strong><br \/>\nA: Yes, a promotional banner appears on email-related pages (Webmail, Mail Functions, etc.). It can be dismissed by clicking the X button and won&#8217;t reappear for 7 days.<\/p>\n<hr \/>\n<h2 id=\"support\">Support<\/h2>\n<ul>\n<li><strong>CyberPanel Issues<\/strong>: https:\/\/github.com\/usmannasir\/cyberpanel\/issues<\/li>\n<li><strong>CyberMail Platform<\/strong>: https:\/\/platform.cyberpersons.com<\/li>\n<li><strong>Email Deliverability Help<\/strong>: Check your domain at https:\/\/www.mail-tester.com<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>CyberMail Email Delivery \u2014 User Guide For: CyberPanel users and resellers Last Updated: 2026-03-06 Quick Start 1. Open CyberMail Log into CyberPanel and navigate to: Email &gt; Email Delivery or go directly to https:\/\/your-server:8090\/emailDelivery\/ 2. Create Your Account Click &#8220;Get Started Free&#8221; Enter your email address Choose a password Click Connect You&#8217;ll immediately get access [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[108],"tags":[],"class_list":["post-2594","post","type-post","status-publish","format-standard","hentry","category-email-service"],"_links":{"self":[{"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/posts\/2594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/comments?post=2594"}],"version-history":[{"count":0,"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/posts\/2594\/revisions"}],"wp:attachment":[{"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/media?parent=2594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/categories?post=2594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cyberpanel.net\/KnowledgeBase\/wp-json\/wp\/v2\/tags?post=2594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}