Almost 2 years ago we launched CyberPanel Platform (which is now discontinued) it allowed you to connect and manage your CyberPanel servers centrally. Upon user requests we've refactored the platform and launched CyberPanel Cloud.

We've removed all the redundant features that were in the old platform and added new and improved features to CyberPanel Cloud

On this platform, we are going to give a bunch of features to our users which include support and fixes. Here are some key features for our users:

  1. Proprietary High Availability
  2. Improved WordPress Manager
  3. One-click Email fix
  4. One-click DNS fix
  5. One-click FTP fix
  6. MySQL Optimizer.
  7. Server Status
  8. Priority Support

High Availability/ Clustering:

High Availability/Clustering has been one of the most requested features within CyberPanel Cloud.

The High Availability feature allows you to maintain 100% uptime for your sites. In this feature, CyberPanel Cloud will take care of creating 100% replica of your Main server to a secondary Fail over server. We will go one-step further and take care of DNS switch in case your Main server goes down so that you can sleep peacefully.

Read more about this feature here.

WordPress Manager:

We have introduced new and improved WordPress manager on CyberPanel Cloud. Features of WordPress Manager are listed below:

  1. Transfer Site (You can easily transfer your site using CyberPanel Cloud WP manager to any other server).
  2. Create as many staging sites with click of a button and deploy them to production.
  3. Active LSCache with a single click.
  4. Update and manage Themes and Plugins (One-click updates)
  5. Enable debug, enable maintenance mode and a lot more features.

One-click email fix:

Here on this Cloud Platform, we provide some exclusive features to our users. A lot of users face issues with their mail server which can take hours to diagnose and resolve. We received a lot of requests and complaints about email issues.

On this new cloud platform, we have launched a 1-Click solution for our users, you just need to click a button, and each and every mail related issue will be resolved for you.

One-click DNS fix:

Just like the One-Click Email solution we have also have a One-Click DNS fix. If you are facing any issue with your DNS you can signup on to our cloud and get priority support to solve it.

This is also an exclusive feature and only access by the users who signup on this cloud platform.

One-click FTP fix:

We notice that there are also some users who face issues with their FTP. We also have a One-Click solution for FTP.

Right now there is a 25% discount on all plans. 6 months and 12-month plans have 1 month free on top of a 1 advanced payment.



FTP or File Transfer Protocol is used to transfer files to servers or your website from your own computers, mobiles or other servers. It's as old as the internet itself, however, we live in a world full of cybersecurity issues.

In order to ensure that your credentials aren't snooped by malicious actors during authentication, CyberPanel uses FTP over TLS which provides encryption to authentication mechanism and file transfer.

This is the default option and CyberPanel uses automatic upgrading from FTP to FTP over TLS by using passive ports in the range of 40110-40210

However, sometimes the passive ports aren't open or the configuration is missing which causes errors like these

Error:        	GnuTLS error -110 in gnutls_record_recv: The TLS connection was non-properly terminated.
Status:      	Server did not properly shut down TLS connection
Error:        	Could not read from socket: ECONNABORTED - Connection aborted
Error:        	Could not connect to server


Status:	Retrieving directory listing...
Command:	PWD
Response:	257 "/" is your current location
Command:	TYPE I
Response:	200 TYPE is now 8-bit binary
Command:	PASV
Response:	227 Entering Passive Mode (37,139,17,170,252,238)
Command:	MLSD
Error:	Connection timed out after 20 seconds of inactivity
Error:	Failed to retrieve directory listing

The issue has been fixed at the code level however if you are using an older version of CyberPanel ( which should be updated anyway) or a marketplace image of CyberPanel on Ubuntu 18.04 the issue can be fixed by running the following commands in your terminal


    1. Open the passive ports
    2. Download updated version of PureFtpD
    3. Install the latest version
    4. Restart the FTP server


echo "40110 40210" > /etc/pure-ftpd/conf/PassivePortRange
wget http://mirrors.kernel.org/ubuntu/pool/universe/p/pure-ftpd/pure-ftpd-common_1.0.47-3_all.deb
wget http://mirrors.kernel.org/ubuntu/pool/universe/p/pure-ftpd/pure-ftpd-mysql_1.0.47-3_amd64.deb
dpkg --install --force-confold pure-ftpd-common_1.0.47-3_all.deb
dpkg --install --force-confold pure-ftpd-mysql_1.0.47-3_amd64.deb
systemctl restart pure-ftpd-mysql.service'

Voila, the issue will be fixed and you will be able to transfer your files with a peace of mind and sense of security