A live chat plugin is essential for your WordPress site it’s not just an added feature; it is a key element for building loyal customers, boosting user engagement, and providing immediate help.
WordPress Live Chat plugins are easy to use and integrate directly into your website. Usually located at the bottom right corner of your WordPress site, they allow business owners, marketers, and sales or support teams to connect with customers or visitors in real-time.
With a chat interface, allowing their queries to be answered as they arise. You can engage in conversations and send personalized messages based on various criteria. Also, the chat widget can function as a contact form for offline messages or signing customers up for your mailing list.
Today this article will help you pick from the 10 best WordPress Live Chat Plugin that fits your site needs in 2025. And how to install a live chat WordPress plugin. So keep scrolling and read till the end!
What to Look for in a WordPress Live Chat Plugin
The best live chat plugin for WordPress must have the following features, though not created the same but more or less have the same features
- Features: Ensure the plugin provides essential live chat features such as real-time chat, automation, multi-channel support, and customization options.
- Ease of Use: Opt for a straightforward live chat plugin to install, configure, and use, requiring no technical know-how.
- Integration: Confirm that the plugin seamlessly integrates with your existing tools and platforms, including CRMs, social media, and email.
- Mobile Compatibility: Make sure the chat widget is mobile-friendly to accommodate users across all devices.
- User Reviews and Ratings: Review user feedback and ratings to assess the plugin’s reliability and performance.
- Support and Documentation: Ensure the plugin offers robust support and detailed documentation to help you troubleshoot any issues.
Top 10 WordPress Live Chat Plugin (Overview of The Best Options)
Here’s a list of the top 10 Live chat plugins for WordPress, features are described in detail to help you pick the most suitable one.
Get exclusive access to all things tech-savvy, and be the first to receive
the latest updates directly in your inbox.
1. LiveChat
Livechat is a top-notch reliable, all-in-one cloud-based live chat plugin for WordPress. It is user-friendly, enabling businesses of all sizes to communicate with their customers in real-time.
Features include ticketing, analytics, and a very strong reporting system.
Additional benefits of Livechat include the following
- LiveChat has a cool chat window and attention-grabbing features to make a store look better visually. (Very User-friendly)
- There’s a special plugin you can use to easily add it to WordPress, and they even have a simple guide to help you out.
- You get a free ticketing system so you can get help from customers all day, every day.
- You can use chat surveys to ask for feedback and make your service more personal.
- You can send out friendly messages to people visiting your site based on what they do.
Pricing
LiveChat has different price options, ranging from $20/agent/month for the basic plan to $59/agent/month for the premium plan. The cost also depends on how many agents you have and what extra features you want. You can also try it out for free first.
2. Tidio
Tidio is also a cloud-based WordPress Live chat plugin with more than 300,000 users. It will keep your chat up-to-date and smooth, without affecting your server. Its live chat plugin for WordPress is simple to set up, works on mobile, and supports email and Facebook Messenger.
Besides, It also has an AI chatbot to sort customer requests and match them with the right service agent. Tidio stands out for its ability to notify service executives about new visitors, allowing for quick responses and lower response times. It’s perfect for businesses who need 24/7 support.
You can also customize the chatbot to match your brand with a drag-and-drop tool. This free live chat plugin for WordPress offers many useful features, including website analytics and unlimited operator seats.
Pricing
Offers a 7-day free trial, with limited features. The image below shows the paid plans you can go for.
3. Zendesk Chat
Zendesk is the most trusted Live chat plugin for WordPress. It is a versatile, growable, and simple-to-use platform for businesses big or small. It provides support through different channels, automatic replies, and personalized dashboards, and works well with lots of other tools and platforms.
- Watching visitors in real-time
- Starting chats based on what visitors do
- Connecting with Zendesk’s customer service system
- Detailed reports for checking how well the team is doing
Pricing
4. HubSpot Live Chat
HubSpot Live Chat is a live chat WordPress Plugin made for people who work in inbound marketing and sales to help customers right away, get more people to visit your website, and get more sales.
It’s included in HubSpot’s free CRM package, which has a one-stop solution for talking to customers.
Because it’s part of the HubSpot family, every chat is automatically saved in the CRM, so your sales and support teams have all the details they need about each chat. HubSpot’s free WordPress CRM helps all teams in your organization see customer interactions. This ensures everyone is aligned, improving customer service.
Pricing
You can look at their pricing plans on the official website.
5. Olark
This WordPress live chat plugin is best for businesses looking for easy automation or analytics. Olark is a user-friendly tool that has an intuitive design. You can easily integrate it with all major CRMs. This helps businesses connect with customers and resolve issues, boosting customer experience. provides detailed real-time insights.
It’s easy for customers to get in touch and get assistance. This can result in more happy and loyal customers over time.
Pricing
14-day free trial, and You can look at their pricing plans on the official website.
6. JivoChat
JivoChat is an all-in-one live chat plugin for WordPress. Because it merges live chat, phone, email, and social media into a single platform.
It offers comprehensive features that businesses may use in different ways. combining messages from various platforms like live chat, Messenger, email, WhatsApp, Instagram, SMS, and more into one dashboard for easy communication.
Its user-friendly design and strong capabilities help in interacting with customers effectively. JivoChat in WordPress lets you send out automatic messages, keep an eye on visitors in real time, and easily connect with big platforms such as Shopify and Magento.
Pricing
7. Tawk.to
Tawk.to is a completely free WordPress plugin that lets you customize your chat window and see what others are typing in real-time.
To my surprise, They’ve taken over 20% of the market and are growing the quickest. Our app is used by 1.7 billion people every month, 1 out of every 3 online users uses it.
Tawk helps businesses add their own chat buttons, send automated welcome messages, check in on customer activity right away, and make their website work great on phones and tablets. It makes sure customers have a smooth and polished experience, no matter what device they’re using.
All this is possible with its 24/7 customer support, they claim they never close, and are reachable at all times.
8. Formilla
Formilla is a powerful well-rounded WordPress live chat plugin. It focuses on real-time chats, visitor tracking, and capturing leads. Perfect for small to medium-sized businesses wanting 2-in-1 (Live chat & lead generation features).
Formilla’s chat widget lets you tweak it and has automatic actions, and detailed reports to make your customers happier and more involved. With it’s 24/7 support.
Pricing
Plans starting at $13.99 per month, offering features such as chat customization, unlimited chats, email support, and mobile apps. A 14-day free trial is available Plans can be scaled to meet the specific needs of your business and the number of agents.
9. 3CX live Chat
3CX Live Chat is a free and reliable live chat plugin, designed specifically for WordPress.
It’s a complete communication platform provides a comprehensive set of features including call, chat, conference, and collaboration capabilities. Businesses can conveniently receive and respond or manage WhatsApp, Facebook, and SMS messages all in one dashboard.
- Switch to a new cloud phone system for free.
- Enjoy free voice calls, directly to and from your browser.
- Answer, transfer, and resolve customer queries across multiple agents on one platform.
It’s flexible and integrates well with various communication methods, allowing us to assist customers effectively. It also works with CRM systems to consolidate customer information. one place.
Pricing
The plugin is permanently free, with no trial period or credit card required. Just create an account on the website, receive your account details, log in, and start chatting!
10. LiveAgent
LiveAgent is a helpful and easy-to-use live chat plugin for WordPress websites. It allows businesses to handle customer communication through chat, email, and phone, providing a complete solution for managing these interactions.
Customers can customize chat widgets that match their brand ton. Besides that Live Agent provides constant oversight and works closely with well-known platforms to enhance customer service through reporting and analytics features.
Pricing
$15 per month for basic services -email, live chat, ticket management, and a knowledge base. Get Premium plans for extra features. A free trial is available.
This detailed explanation of live chat plugin WordPress provides is enough to choose the right solution.
Installing and Setting Up a Live Chat Plugin for WordPress
Installing a WordPress Live chat plugin is simple, just follow these basic steps:
1. Choose a Plugin
Choose the best option by visiting the WordPress dashboard, clicking on “Plugins,” then “Add New,” and searching for live chat.
2. Install the Plugin
Go to your WordPress dashboard, find the plugin, and click “Install Now.” next to the plugin name
3. Activate
After it’s installed, click “Activate” to enable the live chat on your WordPress website.
4. Customize Live Chat Plugin
Change how the chat widget looks, set up automatic actions, and link other tools if needed. For instance, I put in the LiveAgent plugin and after I got it going, it popped up with an option to make a chat flow. Clicking on it, I’ll be in this editing mode.
5. Testing Your Chat
Make sure the plugin works well by testing it live. you can monitor important indicators, like interaction rate and client contentment, directly inside your analytics dashboard.
WordPress Live Chat Plugin: Comparison Table for 2025
Take a look at the difference table I created to help you choose the best live chat plugin for WordPress.
| Plugin | Release/Updates | Key Features | Pricing | Best For |
| AgentLive | Last update October 2024 | Chat powered by AI, adaptable widgets, and support in multiple languages. Connects with CRMs such as Salesforce. | Starts at $15/month per agent | Medium-sized to small enterprises requiring AI-boosted messaging features. |
| Formilla | Regular updates, last updated in November 2024 | Keeps an eye on visitors in real-time, offers email/chat help, and lets you add your own features. | Free for the first user, costs $19 a month after that. | Freelancers or small businesses in need of instant chat and email help all in one deal. |
| JivoChat | Regular updates; fully supports WordPress. | Multichannel capabilities (WhatsApp, Messenger, Viber), CRM integrations, proactive messaging, and built-in VoIP. | Free plan available; pricing starts at $13/month. | Businesses that want multichannel communication and call integration. |
| Zendesk Chat | ncluded in the Zendesk Suite, continuous improvements | chatbots, visitor monitoring, department navigation, and a ticketing system. | Annually $19 per agent. | Organizations require sophisticated support systems, especially those with ticketing needs. |
| HubSpot Live Chat | Updated as part of HubSpot’s CRM suite, this package | combines CRM integration, chatbots, email marketing tools, and analytics into one | free, premium options starting at $17/month | Businesses already using HubSpot CRM or in search of seamless marketing integrations. |
| LiveChat | November 2024 | advanced analytics, detailed reports, multi-chat handling, and widget customization | $20 per month | Enterprises and agencies specializing in branding and performance metrics |
| Tidio | Up-to-date, in compliance with GDPR regulations | AI chatbots, along with integrations with Shopify, WooCommerce, and a drag-and-drop workflow builder | Free , but premium subscription is $39 per month | E-commerce websites seeking to streamline their chat interactions and manage leads |
| Olark | Regularly updated; combines with mobile applications | monitoring visitors, payments through chats, and detailed reports from chats | $29 monthly per agent | teams aiming to link live chat with mobile applications and analytics reports. |
| Tawk.to | Unlimited support team | Adaptable widgets, support in multiple languages, and forward-thinking communication | Free with optional extras | Companies with limited funds in search of strong live chat capabilities without initial expenses. |
Final Thoughts on Selecting the Best WordPress Live Chat Plugin
Choosing the right WordPress live chat plugin today can make or break your site. This article explored the 10 best live chat plugins available for WordPress, reviewed their features, pricing, and benefits and a comparison table compares everything at a glance. Tools ranging from high-end JivoChat to free ones like Tawk.to, all with unique features like CRM integrations, ticketing systems, and AI chatbots, suitable for businesses big or small.
So whether you own an ecommerce store website or a corporate business, you will easily find the right live chat plugin and be able to install it with our step-by-step guide.
FAQ’s
1. What is the best live chat plugin for WordPress?
The best live chat plugin depends on your specific requirements. For online retail, Tidio stands out, while Zendesk Chat is an excellent choice for businesses that need a ticketing system.
2. Is there a free live chat plugin for WordPress?
Yes! Plugins such as Tawk.to and HubSpot Live Chat offer free versions that come with powerful features, making them a great fit for small businesses or startups.
3. How do I integrate a live chat plugin into my WordPress site?
Most live chat plugins can be easily installed directly from the WordPress plugin repository. Once installed, you can configure the settings and customize the chat widget to align with your brand.
4. Why should I use a live chat plugin on my WordPress site?
Live chat plugins enhance customer engagement, provide immediate support, and can significantly increase conversions, particularly on e-commerce sites.
