Track every email you send with detailed analytics — delivery status, opens, clicks, bounces, and domain reputation. All available in real-time from your dashboard and via the API.
Dashboard Analytics
Visit https://platform.cyberpersons.com/email/delivery/ for an overview of your sending performance:
- Emails sent this month vs your plan limit
- Delivery rate (delivered / total sent)
- Bounce rate and breakdown (hard vs soft)
- Open rate and click rate
- Reputation score (0–100)
Email Status Lifecycle
Every email moves through these statuses:
| Status | Description |
|---|---|
queued |
Email accepted and queued for delivery |
sent |
Email sent to recipient’s mail server |
delivered |
Recipient’s server confirmed receipt |
bounced |
Delivery permanently failed (hard bounce) or temporarily failed (soft bounce) |
failed |
Could not send after all retry attempts |
deferred |
Temporarily delayed, will retry automatically |
Engagement Tracking
- Opens: Tracked via an invisible 1×1 pixel in HTML emails. Each open increments the count with a timestamp.
- Clicks: Tracked when recipients click links in your emails. Shows which links were clicked and when.
Note: Open tracking requires HTML emails. Plain-text-only emails cannot track opens. Some email clients block tracking pixels, so actual open rates may be higher than reported.
Email Logs
Visit https://platform.cyberpersons.com/email/logs/ to see a detailed log of every email:
- Filter by status, date range, domain, or tags
- Search by recipient, subject, or message ID
- Export logs as CSV for analysis
- Click any email to see full details: headers, delivery timeline, opens/clicks, and any error messages
Domain Reputation
Each sending domain has a reputation score from 0 to 100:
| Score | Rating | Impact |
|---|---|---|
| 80–100 | Excellent | Best deliverability |
| 60–79 | Good | Normal delivery |
| 40–59 | Fair | May see some filtering |
| 0–39 | Poor | Likely landing in spam |
Reputation is affected by:
- Deliveries: +0.1 per successful delivery
- Bounces: -2 per hard bounce
- Spam complaints: -5 per complaint
Tags and Metadata
Organize your emails with tags and metadata for easier analytics:
- Tags (array of strings):
["newsletter", "weekly"]— filter emails by category in logs - Metadata (key-value pairs):
{"user_id": "123", "campaign": "spring_sale"}— attach custom data to each email
API Access
Get analytics programmatically:
GET /email/v1/messages/{message_id}— Full status for a single email. See REST API guide.GET /email/v1/account/stats— Account-level statistics and usage.
