Community and team support, 24/7

CyberPanel Support — all the answers you need

Docs, a 500,000-server community, and a support team that answers tickets every day. Pick the channel that fits your problem.

Open a ticket Browse documentation
Free for every CyberPanel user Priority queue for paid products Replies in English, Urdu and Hindi

Where to get help

Start with the docs and the community for how-to questions. Open a ticket for anything about your account, licences, or our hosted products.

Documentation

Installation, websites, email, DNS, backups, security and every panel feature — with step-by-step guides and change logs.

Read the docs

Community forum

Thousands of solved threads from other admins. Best place for configuration questions, tuning tips and edge-case bugs.

Ask the community

Blog & tutorials

Long-form guides on WordPress, Linux, Docker, mail deliverability and performance, written by the CyberPanel team.

Browse tutorials Team support

Open a ticket

Free for everyone. Licences, add-ons, Cloud VPS, email delivery and managed hosting customers get a priority queue.

Create a ticket Team support

WhatsApp chat

Quick questions about plans, pricing or an order? Message the team on WhatsApp and get a human reply.

Chat on WhatsApp

GitHub issues

Found a bug in the open-source panel, or want to propose a feature? File it on GitHub so it reaches the developers.

Report on GitHub

Before you open a ticket

Tickets that arrive with these four things are usually solved in the first reply.

  1. 1
    Your CyberPanel versionShown top-right in the panel, or run the command on the right.
  2. 2
    Operating system and versionUbuntu 22.04 / 24.04, AlmaLinux 8 / 9 / 10, Rocky, CloudLinux.
  3. 3
    The relevant log linesPanel errors live in /home/cyberpanel/error-logs.txt; web server errors in /usr/local/lsws/logs/error.log.
  4. 4
    What you already triedUpgrades, restarts, config edits — it saves a round-trip and keeps your server safe.
# CyberPanel version
$ cat /usr/local/CyberCP/version.txt
# OS
$ cat /etc/os-release | head -n 2
# Last panel errors
$ tail -n 50 /home/cyberpanel/error-logs.txt
# Upgrade to the latest release first
$ sh <(curl https://cyberpanel.net/upgrade.sh || wget -O - https://cyberpanel.net/upgrade.sh)

Support questions

Is support free if I only use the free panel?
Yes. Anyone can open a ticket at platform.cyberpersons.com, and the docs, forum and GitHub are open to all. Customers of paid products (add-ons, Cloud VPS, email delivery, managed hosting) are answered first.
How fast do you reply?
Priority tickets are usually answered within a few hours, around the clock. Free tickets are answered in the order they arrive, normally within one business day. WhatsApp is the fastest way to reach a human for sales questions.
Will you log in to my server?
Only when you ask us to and share access through the ticket. We never request passwords by email or chat. For ongoing server management, see custom development.
I found a security issue — where do I report it?
Please do not post it publicly. Open a ticket marked "security" or email [email protected] with the details; the policy and credits are on our security page.