What IT Tasks Can Be Outsourced?

Modern companies increasingly resort to IT outsourcing as an effective tool for optimizing costs and increasing technological flexibility. Transferring some tasks to external specialists allows not only to focus on the core business but also to gain access to the experience and competencies of professionals. The format of cooperation with developers in Romania, Ukraine, and Poland is especially in demand today — qualified developers who offer high-quality services at a reasonable price. In this article, we will consider which IT tasks can be outsourced and how this will help the business grow without unnecessary costs.

IT Outsourcing: Tasks That Can Be Delegated

IT outsourcing is the practice of transferring functions related to information technology to a third-party organization. This may include both IT infrastructure support and software development, testing, integration, and technical support.

The projects that can be outsourced:

1. Development of software or a mobile application. This type of outsourcing is the most common. For example, a fitness center wants to create an application where clients can see the schedule of group classes, track workouts, and participate in a bonus program. The customer looks for a suitable IT company to implement this project, draws up a technical specification, and the contractor creates the product.
2. Design. Let’s say a company needs to create a layout of the interface for a website or a mobile application. Outsourcers research the market and customer preferences, select successful color solutions, and fonts, develop the appearance of buttons, and icons, and offer a successful UX design. They prototype the result and show it in an understandable form. External designers can work on a separate product or take on a full-fledged identity for the company: logo, brand book, presentations, leaflets, business cards, etc.
3. Frontend development. In this case, the contractor develops the user interface of the product. In essence, a front-end developer creates everything a person sees when they open a website or application: buttons, animation, banners, and pop-ups. To ensure that the elements comply with the overall logic of the product, the front-end developer interacts with designers, back-end developers, and UX analysts.
4. Back-end development. This includes working with the business logic of a product, website, or application. In other words, the developer is responsible for all operations that the user does not see: logic and processing of server data, API development, and database management.
5. Technical support and development of the finished product. The contractor fixes errors that arise, updates the product version, and also expands its functionality. For example, a company already has a CRM system. As the number of clients grows, additional capabilities are needed to better manage relationships with customers. This task is assigned to the contractor. If the CRM system was developed by specific outsourced specialists, then they are usually contacted for product development.
6. DevOps. In this case, a third-party team is engaged in the automation and management of the IT infrastructure. This includes analyzing the current state of the system, configuring servers, deploying software updates, improving performance, and ensuring data security. The task of DevOps is to ensure the smooth operation of the system. For example, if you have an online store and do not have the skills to configure servers and updates, this task can be assigned to contractors. This way, you can be sure that the store will work stably and without failures.
7. Analytics. Outsourced specialists immerse themselves in the customer’s business processes and think about how to integrate IT solutions into them. Analysts write technical requirements for products, help design digital solutions and integrate them into the system, and prepare accompanying documentation.
8. Testing. The team checks the functions of the IT solution. Specialists monitor the quality of the project throughout the development, conduct manual testing, check compliance with requirements, etc. For example, when a developer has a new feature ready, he passes it on to a tester. The specialist checks how it works for users, whether it has any bugs, and whether it creates problems in other processes.

What Are the Ways to Control Work on Outsourcing?

Transferring IT tasks to outsourcing does not mean losing control over processes. On the contrary, a well-built system of interaction with the contractor allows you to effectively track the execution of tasks. Here are the control methods:

1. NDA. This is a document that both parties sign to protect the confidentiality of information. The customer and the contractor undertake not to disclose or transfer to third parties the data specified in this agreement. This way you can protect yourself from the risk of leakage of important data from the company.
2. Technical assignment. It records the customer’s requirements and outlines the list of works of the contractor and the result that the client should receive. This helps to avoid controversial situations, and conflicts, and also assess the quality of the project.
3. Communication through the project manager. The project manager monitors the deadlines, and budget, and manages the team. Such a person can be from both the customer and the contractor.
4. Regular meetings on the project status. With this approach, the customer can always be aware of what stage the product implementation is at. The Scrum methodology helps to organize such work. Its essence is that the project team meets, for example, once a week, approves a pool of tasks for this period, and evaluates the results of the previous one. This approach helps to synchronize and control the project status and deadlines.
5. Clear criteria for evaluating the result. They are discussed before the start of the project and recorded in the technical specifications. This makes it easier to evaluate the quality of the contractor’s work.
6. Reports on the work done. Reports allow you to see the intermediate results. They help make the work with the customer transparent and calculate the payment correctly.

Conclusion

Outsourcing IT tasks opens up wide opportunities for businesses — from technical support and administration to the development of complex software solutions. This approach is especially relevant in conditions of a limited budget and lack of internal resources. Cooperation with developers from Ukraine, Poland, and Romania is becoming a reliable choice for those who are looking for a balance between quality, speed of task execution, and affordable cost. If you are looking for a reliable partner for IT outsourcing, we recommend paying attention to N-iX.